PARTS & LABOR
Vendor supplied parts
and services provided by Top Secret Customs & Restorations LLC/Top Secret
Coatings LLC (vendor, we us, our) are Warranted for 90 days or 1000 miles,
whichever occurs first. Manufacturer’s Warranty applies only to Vender supplied
parts and materials. Warranty takes effect from date of most recent invoice,
and only after work has been completed and has been approved for delivery by
our QC/SI inspectors.
OPPORTUNITY TO
HONOR WARRANTY
It is mutually
understood and agreed customer must notify vendor of any Warranty, or loss of
confidence claims, within 7 days of first discovery, and vendor must be given
fair and reasonable opportunity to honor its Warranty prior to the involvement
of a third party as outlined herein, or Warranty is voided, and vendor is
relieved of any financial or other obligations which may occur. It is mutually
understood Warranty only covers vendor supplied services, parts, and labor.
Vendor is not to be held liable, nor does Vendor accept responsibility for any
Warranty service, work, parts, or labor provided by customer or any third-party
service provider or vendor.
CUSTOMER
SUPPLIED PARTS
Vendor makes no
warranty or guarantee of any kind on Customer supplied goods, materials, or
parts. Customer supplies goods and parts to Vendor at his/her own risk. It is
mutually understood when Customer supplied goods, materials or parts are
determined to be unacceptable, unworkable, or unsatisfactory by Vendor, such
parts will be installed, removed and or replaced as necessary with Vendor
approved goods, materials, or parts entirely at customer’s expense.
BODY & PAINT
WORK
Body and paint
work is warranted to be sound without blistering or peeling for 1 year.
However, Warranty requires all previous paint and bodywork to be removed in its
entirety exposing the bare substrate and that it be properly protected. Vendor
does not offer or imply any warranty on pre-painted surfaces.
WHAT VOIDS VENDOR
WARRANTY
Abuse: Abuse
of any vendor provided goods, work, services, or parts voids Warranty. Due to
the extreme nature of high-performance and speed components or equipment, no
warranty is offered on drivetrain and chassis components. Note: Off road,
competitive driving, high-performance use, racing or illegal use voids
Warranty.
Third Party
Repairs Modifications or Alterations: Any unauthorized customer supplied or
third-party work, repairs, modifications, or alterations to vendor supplied work,
parts, or services voids Warranty. TSC will not be held responsible for any
repair related Customer incurred expenses not approved in advance by
Vendor.
Failure to
Notify and Consult: Failure to acceptably notify and consult with an
authorized vendor representative regarding any Warranty issue, repair, parts
replacement or to properly lodge a Warranty claim as outlined herein voids
Warranty. It is Customer’s responsibility to contact an authorized vendor representative
in person (18935 59th Ave NE, Arlington WA. 98223) or by telephone
(360)-651-2540 weekdays 8AM – 5PM) to personally discuss a Warranty claim
within 7 days of identifying a Warranty issue. Failure to acceptably
communicate a Warranty claim or valid concern to authorized vendor personnel
within 7 days of identifying it voids Warranty.
Removal of
incomplete work voids warranty. It is mutually understood that customer may
remove incomplete work from TSC at any time for any reason, however Customer
does so at own risk, and acknowledges warranty is void unless work has been
completed by Vendor.
CAN YOU GIVE ME AN ESTIMATE?
A 2013 Washington state law (RCW 46) exempts
automotive restoration, custom, and fabrication shops from the requirement they
provide written estimates for services provided on custom work, customized
cars, street rods and collector vehicles. According to this law such shops can
bill for “time and materials” on a weekly basis rather than a written estimate.
This law effectively separates them from collision and auto repair shops that are required to provide written
estimates.
Why was this law enacted? The answer is simple; no one
can accurately predict the time or materials required to restore a vehicle or
do custom or fabrication work. While collision shops rely on established
software systems or the “published rate” to predict the cost of parts, time or
labor required to complete a collision repair, no acceptable systems exist for
restoration and custom fabrication work. The reality is over time the
environment, collisions, rust, modifications, and variations in use combine to
make each vehicle unique making accurate predictions impossible. We do our best
to work within our customer’s budgets, however, we will not be providing you
with a written estimate for these reasons.
FLAT
RATE VS TIME & MATERIALS
What’s the difference? With the
flat-rate or published rate pay system the estimate and cost of any resulting
work is predetermined. Published rates are based upon established time and
materials required to perform common services and repairs. However, because of
the nature of our business, custom and restoration shops cannot accurately
predict the cost of doing custom work simply because there is no reliable
published or book rate for completing such tasks.
HOW
CAN I KEEP MY PROJECT ON BUDGET?
We take keeping your project within your budget very
seriously. Your personal involvement, keeping pace with the project, and the
billing for time and materials is the best way to keep your project on track
and within your budget. Your participation, communication, familiarity with the
project, combined with regular visits to view work in progress, careful review
of your weekly invoices, and your personal financial planning keeps your
project within your budget. We want you to have a good experience with us!
WHAT
IF THE PROJECT GOES OVER BUDGES?
Its okay to do your project in stages. Many people
begin with body and paint, or mechanical work, then take the project home until
they are ready to go to the next stage. Let us know what works for you.
We
consider it our obligation to do quality work and get it done in a timely
manner, in that order. We warranty our work, so we must put quality work ahead
of any time schedule. We try to be as realistic as possible
about the time required to complete a task. Factors that can slow the pace of
work are the availability of personnel, parts, shipping time for them to
arrive, undiscovered problems, unexpected difficulties performing the work we
provide, and slow payment issues.
HOW
CAN I TRUST YOU TO DO QUALITY WORK?
We are recognized as a company that has earned its
reputation for its high level of expertise. Our technicians are talented and proud to work with us. Clients and vendors
recommend Top Secret Customs and competitors in the custom car and restoration
community respect us. Top Secret Customs & Restorations was awarded “2017 Builder of the Year” on April 8th,
2017, by the Washington State Hot Rod Hall of Fame. We believe our
reputation depends on the high quality of work we do here, and we stand behind
our work. For these reasons we decline “budget and cut-corner jobs” that do not
favorably represent our company.
HOW CAN WE GET STARTED?
Come see us! We
welcome visitors. Meet us personally, talk to us about your project, your
budget, and what you hope to accomplish. Tour the shop, see the quality of
workmanship we provide, then make an informed decision. Many people begin by
calling or emailing us. Exchanging pictures can be a good way to begin a
communication stream.
Work and storage space is valuable!
We cannot store customer’s
car or parts for free while waiting on
the customer to supply parts, arrange transport, pay past due invoices or other
customer caused delays in work or project delivery. Limited storage space
forces us to be inflexible on this issue. Stored vehicles and parts will be
subject to $75 per day storage cost. We will not be held responsible for condition,
damage or loss of stored parts, new or used.
Customer is responsible for removal of all vehicles
and parts.
Any vehicle left on premises that has
an unpaid balance for work done after 7 days is subject to $75 Storage fee per
day.
THIS IS A CHATTEL LIEN SHOP
NOTICE:
Washington State Chattel lien law applies. Collection, legal fees, and related costs will be added to past-due accounts. When vendor determines customers, account has become uncollectable, (after 30 days) an express Mechanics Lien, Chattel Lien and or Storage Lien on customer’s vehicle
or chattel is used to secure the unpaid amount due as stated in Work
Agreement.